Cancellation & Refund Policy
Last updated: 27/8/2026
No advance payment, so no refund needed for most cancellations
Since every booking on this site is pay-after-ride, cancelling a trip before it starts does not involve any refund — there was nothing charged online in the first place. Simply call or WhatsApp us to cancel.
Free cancellation window
You can cancel or reschedule a confirmed booking free of charge up to 1 hour before the scheduled pickup time.
Late cancellations & no-shows
If a driver has already been dispatched and is on the way, or if you cancel with less than 1 hour's notice, a reasonable cancellation charge may apply to cover the driver's time and fuel — this will always be communicated to you by our team before being applied, never charged silently.
Outstation & tempo traveller bookings
For outstation trips, tempo travellers and bus bookings, please give us at least 24 hours' notice for cancellation wherever possible, since vehicles for these trips are arranged in advance.
If we cancel
In the rare case that we're unable to fulfil a confirmed booking (vehicle unavailability, driver emergency, etc.), we'll inform you as early as possible and help arrange an alternative — since no advance payment was collected, no refund process is needed on our side either.
Questions about a specific booking
For anything related to an existing booking, please call or WhatsApp us with your Booking ID and our team will sort it out directly — that's usually faster than email for time-sensitive changes.